I’m about *this close* to smashing my phone with a hammer and never getting another one.
Alright, peeps, I need some serious blog love and advice. So before you read any further, get your thinking caps put on and tie the straps. Sit criss-cross applesauce, have your eyes up front, and pay attention.
To really tell this story, I have to go back to February of 2017 when I got a new phone. I was in love with this new phone. But, as sometimes happens with love, it has turned into regret and disappointment. If you want to skip to the advice part, head down to the **** break in the page.
If you count it out, I’ve had the phone for 16 months. In November, after 9 months, I started to notice a few things that were going a little wonky. Glitches here and there, but things that I could mostly ignore. They didn’t disrupt my life too much.
Lately, though, it’s been getting to be too much. The fingerprint recognition doesn’t work, the phone won’t recognize my home network, while typing on the keypad it will just randomly slow down and have a solid 15-second delay on what I’m typing or just stop altogether, it won’t connect to my data network so I have to restart the phone. But most importantly: I’m missing text messages.
It started as a random text here or there. Once my boss sent a text for me to pick up the youngest kids from school which I didn’t get but later that afternoon I was texting with her and she said she was going to be 2 hours still. This was already 15 minutes after school let out and I was like “OMG do I have to get the kids?!” “Yes!” Needless to say, there were treats to be eaten later and lots of hugs and “I’m so sorry!!” as I got to the school 45 minutes after school had been dismissed.
Now it’s getting more and more frequent.
I called my phone company back in February over a different problem and had to do a factory reset on my phone. Literally two-days after my one-year mark with this phone. Which meant that I couldn’t get the company to fix it because my warranty was over.
On Thursday, after missing my “you’ve used 75% of your data” and “90% of your data” texts, I get a text from the company saying they are having upgrade promotions right now.
I call them that evening and sit on hold for literally an hour and 5 minutes before getting connected to a real person. He tries to reset some things and has me reset my phone. I start to voice a little concern over all the problems that I’ve had with this phone and how I still have so much to pay off on it because I’m like 8 months out from paying it off (I’m on a 24 month set up). He offers a discount on my next phone if I upgrade before October. So after an hour and a half, I hang up and I am feeling a little bit better.
But whatever he did didn’t fix it. And this weekend has been a nightmare of missed texts. And when I’m trying to send “yes I’m inside the house” text to my parents and brother to let them know I arrived safely for my weekend, or cutesie texts to someone back in Toronto, it’s kind of important that my texts work!
Saturday I had had enough! I was upgrading! Even though I was so over my LG G5, I was considering the G6. I watched a review video and read some reviews online and it seemed ok. But trying to order it was a nightmare! It was $0 because of this promotion and whenever I went to checkout, the site said $100 was owed up front. Um – no.
I once again called their helpline. This time I had them call me back when I was next in line so I didn’t have to stay on hold. The nice guy there had me try sooo many things, log in and out of my account, clear my cart, start again, clear my browser history, he disconnected my second discount thinking that might help. He put me on hold and his team suggested we try doing it without logging into my account.
I logged out, selected the first phone in the list (the G6 was always the first in the list) and since I wasn’t logged in, it gave me the choice of black OR rose gold! SCORE!! When I was logged in, it was only the black! I selected the rose gold (obviously) and then did the checkout. No payment needed!! Success!!! I was so happy! I thanked the guy for his help and hung up happy to be getting a new phone in a cute colour!
Then I got my email confirmation on Sunday. It’s an iPHONE!!!! I didn’t order the LG G6, but an iPhone!! And that’s why it’s in a cute colour!! I tried to go back and order the G6 off the site so I’d have 2 phone delivered to me, but NOOOOO it still says to pay $100. So he didn’t fix ANYTHING! I was not going to go through all of that again.
So now I have a choice: the iPhone will have a better camera which is awesome. I have an iPod already so I know a little bit about the changes from Android to Apple that I will encounter and a few of the frustrating things that Apple doesn’t offer which I will get used to.
The iPhone is coming no matter what, so I can either immediately take it to the store closest to my house and explain all this insanity to them and hope they take it back unopened and give me a G6 without any penalties OR I can just try out the iPhone. I’ve never had an iPhone, it might be good/ok? I’ve had one person already on either side but I need opinions from people. I’m so had at choices like this because I honestly don’t know anything about the technology – except that the iPhone has a better camera. Huge points for it there.